TERMS & CONDITIONS

Terms and Conditions of the Idolab.pl online store, run by Ido Lab sp z o.o., with its registered office at ul. Rynek 60 , 50-016 Wrocław , entered into the register of entrepreneurs kept by the District Court for the City of Wrocław, IX Commercial Division of the National Court Register – under KRS number 0000899900, NIP 8971891744, REGON 388906754.

 

I. Definitions.

The terms used in the Terms and Conditions shall have the following meanings:

1. Customer – a natural person, a legal person or an organizational unit that is not a legal person, to which special regulations grant legal capacity, who places an Order within the Store;

2. Civil Code – Act of 23 April 1964 (Dz.U. No. 16, item 93, as amended);

3. Consumer – an adult natural person with total legal capacity purchasing in the Store that is not directly related to their business or professional activity. The provisions concerning the Consumer contained in these Terms and Conditions shall apply to a natural person concluding a contract directly related to their business activity if the content of the agreement indicates that it is not professional for that person, resulting in particular from the subject of their business activity, made available based on the provisions on the Central Registration and Information on Economic Activity;

4. Basket – a list of products made of the Goods offered in the Store based on the Buyer's choices;

5. Buyer – both the Customer and the Consumer;

6. Terms and Conditions – these Terms and Conditions for the provision of electronic services within the Online Shop https://idolab.pl

7. Online Shop (Shop) – an online service available at https://idolab.pl, through which the Customer may, in particular, place Orders;

8. Goods – products presented in the Online Shop;

9. Sales Agreement – an agreement for the sale of Goods within the meaning of the Civil Code, concluded between Ido Lab spółka z.o.o and the Customer, concluded using the Shop's website;

10. Consumer Rights Act – the Consumer Rights Act of 30 May 2014 (Journal of Laws 2020.287, i.e. of 2020.02.21);

11. Act on the Provision of Services by Electronic Means – the Act of 18 July 2002 on the Provision of Services by Electronic Means (Journal of Laws 2020.344, i.e. of 2020.03.03);

12. Order – a declaration of intent of the Customer aimed directly at concluding the Contract of Sale, specifying in particular the type and number of Goods.

  

II. General Provisions.

1. These Terms and Conditions define the rules for using the Online Shop available at https://idolab.pl.

2. These Terms and Conditions are the regulations referred to in Article 8 of the Act on the provision of electronic services.

3. The online store operating at https://idolab.pl address is run by Ido Lab spółka z.o.o.

4. These Terms and Conditions specify in particular:

a. rules for registering and using an account in the Online Shop;

b. terms and conditions of making an electronic reservation of Goods available in the Online Shop;

c. terms and conditions for placing Orders electronically in the Online Shop;

d. rules for concluding Sales Agreements using services provided in the Online Shop.

5. The use of the Online Shop is possible, provided that the ICT system used by the Customer meets the following minimum technical requirements:

a. Internet Explorer version 8 or later;

b. Minimum screen resolution of 800 x 600 pixels.

6. To use the Online Shop, the Client should have access to a computer workstation or an end device with Internet access.

7. By the applicable law, Ido Lab spółka z.o.o. Reserves the right to limit the provision of services through the Online Shop to persons at least 18 years old. In this case, potential customers will be notified of the above.

8. Clients may access these Terms and Conditions at any time via the link on the home page of the https://idolab.pl/pl/content/3-regulamin-sklepu website, download and print them.

9. The information about the Goods provided on the Shop's websites, in particular their descriptions, technical and functional parameters and prices, constitutes an invitation to conclude a contract, within the meaning of Article 71 of the Civil Code and enables the Customers to familiarize themselves with the main characteristics of the Goods before placing an Order.

10. The shop may change the assortment of the goods offered at any time. The offer change is subject in particular to supply and delivery restrictions, without prejudice to the Orders placed by the Buyer.

 

11. The products meet the requirements of Polish law. The Shop is not responsible for violating the law in force in a country other than Poland, to which the product will be delivered at the Buyer's request (e.g., if the sale of a given product is prohibited in this other country). The Buyer is obliged to check with the relevant authorities of the country to which he intends to export or transfer the products whether the products he wants to order can be imported into that country.

III. Conditions of using IDO LAB Online Shop.

1. The condition for using the Online Shop is to agree to the content of the Terms and Conditions and to provide personal data marked as mandatory, necessary to conclude and perform the Sales Agreement.

2. Ido Lab spółka z.o.o. may deprive the Customer of the right to use the Online Shop, as well as may limit their access to part or all of the resources of the Online Shop, with immediate effect, in the event of a breach of the Terms and Conditions by the Client, and in particular when the Client:

a. provided untrue, inaccurate or outdated, misleading or infringing third-party data during registration in the Online Shop,

b. has infringed the personal rights of third parties through the Online Shop, in particular the individual rights of other Customers of the Online Shop,

c. commits other behaviours that Ido Lab spółka z.o.o will consider as inconsistent with the applicable laws or general rules of using the Internet or detrimental to the good name of Ido Lab spółka z.o.o

d. A person who has been deprived of the right to use the Online Shop may not re-register without the prior consent of Ido Lab spółka z.o.o

3. To ensure the security of the transmission of messages and data in connection with the services provided within the Online Shop, the Online Shop takes technical and organisational measures appropriate to the degree of threat to the security of the services offered, in particular measures to prevent unauthorised persons from obtaining and modifying personal data sent on the Internet.

4. In particular, the Client is obliged to:

a. not to provide or transmit content prohibited by law, e.g. content that promotes violence, defames or violates personal rights and other rights of third parties,

b. use the Online Shop in a way that does not interfere with its functioning, in particular through the use of specific software or devices,

c. not to take actions such as sending or placing unsolicited commercial information (spam) in the Online Shop,

d. use the Online Shop in a manner that is not burdensome for other customers and for Ido Lab spółka z.o.o

e. Use the Online Shop in a manner consistent with the provisions of the law in force in the territory of the Republic of Poland, the Terms and Conditions, and the general rules of using the Internet.

5. If the Customer has registered in the Online Shop, he cannot pass on the password to third parties. The Online Shop is not responsible for orders made by unauthorised third parties to whom the Customer has given their password or who have gained access to the Customer's account as a result of the Customer's failure to observe the rules of caution when using the password to the account in the Shop.

IV. Conclusion of the Sales Agreement

1. To conclude a Sales Agreement via the Online Shop, it is necessary to go to the https://idolab.pl's website, select the Goods, and take further technical steps based on the messages displayed to the Customer and the information available on the website.

2. The selection of the ordered Goods by the Customer is made by adding them to the Cart.

3. The Buyer may order one or more Goods from those offered on the Website. In the event of the intention to purchase more quantities of the same Goods in one transaction, the Shop reserves the right to refuse to carry out the transaction if its implementation is impossible due to restrictions imposed by the manufacturer of the given Goods. The Buyer will be informed about the quantity restrictions on purchasing the same Goods in one transaction immediately after placing the Order.

4. When placing an Order – until the "Order" button is pressed – the Customer can modify the data entered and the selection of the Goods. For this purpose, it is necessary to be guided by the messages displayed to the Client and the information on the website.

5. A summary of the placed Order will be displayed After the Customer using the Online Shop has provided all the necessary data. The summary of the set Order will include information regarding:

a. the subject matter of the Order,

b. the unit and total price of the ordered Goods, including delivery costs and additional costs (if any),

c. the payment method you have chosen,

d. the chosen method of delivery,

e. Delivery time.

6. To send an Order, it is necessary to accept the content of the Terms and Conditions, provide personal data marked as mandatory and press the "Order with obligation to pay" button. From the moment the Buyer has approved his Order, he is deemed to have consciously accepted the subject matter and conditions of the execution of the Order, including his obligation to pay the price for placing the Order, the price, size, characteristics, quantity and delivery date of the Goods offered by the Shop and ordered by the Buyer.

 7. Sending an Order by the Customer constitutes a declaration of intent to conclude a sales agreement with Ido Lab spółka z.o.o. by the Terms and Conditions.

8. After placing an Order, the Client receives an e-mail containing the final confirmation of all relevant elements of the Order.

9. The Agreement shall be deemed to have been concluded at the moment of receipt by the Client of the e-mail referred to above in clause 4.8.

10. The Shop is not responsible for an incorrect e-mail address or failure to receive the information sent by e-mail about the confirmation or dispatch of the Order. In each case of placing an Order by the Buyer, the sale will be considered definitive.

11. The Sales Agreement shall be concluded in Polish, by Polish law and by the Terms and Conditions.

12. By accepting these Terms and Conditions, the Client agrees to make the invoice available for inspection and download in electronic form. An invoice in electronic form is sent to the e-mail address provided by the Customer when placing the Order, for which the Customer is responsible. Ido Lab spółka z.o.o. We will make every effort and apply appropriate technical measures to ensure the invoice is made securely electronically. Ido Lab spółka z.o.o. is not responsible for the consequences of the Client's failure to comply with the security rules and reserves the right to change the file format and the method of making the invoice available in electronic form, as well as to introduce other technical changes in this respect.

V. Delivery.

1. Regular delivery of Goods is limited to the territory of the Republic of Poland and takes place at the address indicated by the Customer when placing the Order.

2. Delivery costs are added to the price of the purchased Goods and shown separately on the sales document. The Store may change the delivery options offered at any time, and the form of delivery accepted by the Buyer when placing the order will be binding on the Contract of Sale concluded as a result of placing this Order by the Buyer.

3. Courier, post or delivery carry out delivery of the ordered Goods to a Parcel Locker or Collection Point. Ido Lab spółka z.o.o. Informs that due to the Regulations for providing the "Parcel Lockers 24/7" service by InPost Sp. z o.o., it does not offer the shipment of liquids to a Parcel Locker. Delivery of fluids to a parcel locker will be made only at the express choice of the Customer, which means the direct application of Article 548 § 3 sentence 2 of the Civil Code. In addition, delivery costs will be indicated at the time of placing the Order and are available on the Delivery & Payment page

 4. Delivery is made to the address indicated by the Customer; The eligibility of people receiving the parcel at this address will not be examined. Suppose delivery is impossible or hindered due to an incorrect address or an address that has become incorrect or because the delivery has not been accepted at that address or has not been accepted there immediately. In that case, the Customer is responsible for this.

5. The delivery time is from 1 to 30 working days from the date of sending the Order by the Customer.

6. The Buyer or recipient of the Order should check the condition of the package and the Goods upon delivery.

7. When sending a courier, the contents of the package should always be checked in the presence of the courier. W przypadku uszkodzenia, ubytku należy odmówić odbioru przesyłki i bezzwłocznie spisać protokół reklamacyjny zawierający wszystkie zastrzeżenia odnośnie stwierdzonej nieprawidłowości w sposób jasny i szczegółowy i przesłać go na adres: https://idolab.pl (protokół posiada kurier).

8. Przy przesyłce do Paczkomatu w przypadku stwierdzenia uszkodzenia, ubytku paczkę należy pozostawić w skrytce lub udać się do najbliższego punktu InPost w celu spisania protokołu szkody. Then, you should immediately inform the Store about the situation and describe any irregularities in a clear and detailed manner by e-mail to the following address: https://idolab.pl.

9. At the Customer's express request, it is possible to deliver the Goods to all European Union countries and other countries. The detailed delivery rules will be determined by the terms and conditions of the transport services applied by the courier or the post office. The Customer is responsible for all costs associated with such delivery, including customs duties and other necessary charges.

  VI. Prices and Payment Methods.

 1. The prices of the goods are quoted in Polish zlotys and include all components, including delivery costs, VAT (excluding the rate), and all other elements and charges. Ido Lab spółka z o.o. Reserves the right to charge the Customer additional costs of Cash on delivery. Any change in the VAT rate will be automatically included in the price of the Goods offered by the Store.

2. The prices of the Goods are the prices in force when the Buyer places the Order. The Shop may change the prices of the Goods at any time, and the prices accepted by the Buyer when placing the Order will be binding for the Contract of Sale concluded as a result of putting this Order by the Buyer.

3. The Customer has the option to pay the price:

a. by bank transfer to a bank account number or an individual account number;

b. payment in the Przelewy 24 system

c. Cash on delivery.

4. If you choose any of the forms of payment indicated in clause 6.3 above, the Client shall bear the costs associated with it. These costs include, in particular, fees and commissions that will be charged to the Shop by the bank or payment operator, including the costs of currency conversion of the payment in the event of failure by the Customer to make a payment to the foreign currency account indicated by the Shop. The transaction costs incurred in this way do not constitute the Store's revenue and depend on the prices displayed by the entities offering a given service, which constitute their revenue. If the Shop has to incur such costs, it may call on the Customer to make an appropriate surcharge, the payment of which will determine the execution of the order.

5. Payment by bank transfer should be made within 4 days of placing the Order. In the event of non-payment within four days from placing the Order, the Customer will receive an e-mail from the Online Shop with a reminder to make the payment. If the Customer does not make payment for the Order within seven days from the date of placing the Order, the Order will be cancelled, and the Customer will receive an e-mail informing them of the cancellation of the Order.

6. In the case of Cash on delivery, the payment of the price to the person delivering the parcel will be a condition for handing over the parcel to the Buyer. The "Cash on delivery" option cannot be used to pay for Orders with delivery to countries other than Poland.

7. Payment for orders can be made in Polish currency PLN, as well as in currencies: EUR, GBP, and USD - depending on the selection of the appropriate option.

8. The Shop has the right to suspend or cancel the execution of the Order and delivery, regardless of the type and progress of the delivery, in the event of non-payment or partial payment of the amounts due from the Buyer in the event of an incident related to payment, fraud or attempted fraud in connection with the use of the Shop's Website, also in the case of future Orders.

9. The delivered Goods remain the property of Ido Lab spółka z.o.o. until complete payment.

10. By the applicable law, Ido Lab spółka z.o.o. is not obliged to issue receipts.

11. By accepting these Terms and Conditions, the Client agrees to make the invoice available for inspection and/or download electronically. An invoice in electronic form is sent to the e-mail address provided by the Customer when placing the Order, for which the Customer is responsible. Ido Lab spółka z.o.o. We will make every effort and apply appropriate technical measures to ensure the invoice is made securely electronically. Ido Lab spółka z.o.o. is not responsible for the consequences of the Client's failure to comply with the security rules and reserves the right to change the file format and the method of making the invoice available in electronic form, as well as to introduce other technical changes in this respect.

 VII. Right of withdrawal from the Agreement.

 1. The Buyer, a Consumer, has the right to withdraw from the Contract of Sale, without giving any reason, within thirty (30) days from the delivery date of the parcel.

2. The deadline for withdrawal from the Agreement expires after 30 days from the delivery date.

3. To exercise the right to withdraw from the Agreement, the Consumer must inform the Store about his/her decision to withdraw from this Agreement using an unambiguous statement (submitted by phone, post, fax or e-mail).

4. The Consumer may use the withdrawal form template (Download template), but it is not mandatory.

To comply with the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to provide information on the exercise of the right to withdraw from the Agreement before the expiry of the deadline for withdrawal. As part of the withdrawal notice, it is recommended that additional information be provided to facilitate the shipment's identification.

5. The goods must be returned unchanged and in the original company packaging. The Customer shall be liable for any decrease in the value of the purchased Goods resulting from the use of the Goods in a manner exceeding what is necessary to determine the nature, characteristics and functioning of the Goods.

6. The right of withdrawal cannot be exercised regarding purchased Goods that have been unpacked after delivery and cannot be returned due to the need to ensure hygiene and health protection. The Buyer is informed about the inability to withdraw from the Purchase Agreement for products that have been unpacked and the reintroduction of which to the market by the Shop would pose a risk in terms of hygiene and health protection of Consumers.

7. In the event of withdrawal from this Agreement, the Store shall refund all payments received, including the costs of delivery of the Goods (except for additional costs resulting from the chosen method of delivery other than the cheapest usual method of delivery offered by the Store) immediately, and in any case no later than 14 working days from the date on which the Store was informed about the exercise of the right to withdraw from this Agreement. The Shop may withhold the refund of the amount mentioned above until the Goods are returned or the Consumer provides proof of their return, whichever occurs first. The above provision does not apply to partial withdrawal from the Agreement (concerning selected Goods under the Order) in the case where the costs of delivery of the Goods have been charged as a lump sum – in a fixed amount and do not depend on the delivery volume.

8. The Buyer shall bear the costs of returning the Goods.

 VIII. Complaints Regarding Goods.

 1. Pursuant to Article 558 §1 of the Civil Code, the Seller completely excludes liability towards Customers, who are not Consumers, for physical and legal defects (warranty). This exclusion does not apply to a natural person concluding a contract directly related to their business activity if it follows from the content of the agreement that it is not professional for that person, resulting in particular from the subject matter of his business activity, made available based on the provisions on the Central Registration and Information on Economic Activity.

2. Ido Lab spółka z.o.o., as a seller, is liable to the Customer who is a Consumer within the meaning of Article 22[1] of the Civil Code, under the warranty for defects within the scope specified in the Civil Code, in particular in Article 556 and Articles 556[1] - 556[3] of the Civil Code.

3. Complaints resulting from violating the Client's rights guaranteed by law or based on these Terms and Conditions should be sent to reklamacje@idolab.pl. Ido Lab spółka z.o.o. Undertakes, as far as possible, to consider each complaint within 14 days, and if this is not possible, to inform the Client as far as possible during this period when the complaint will be considered.

4. Hypersensitivity or allergic reaction to any of the active ingredients contained in cosmetics cannot be considered a defect of the goods and thus be the basis for a complaint

 IX. Complaints regarding the provision of services by electronic means.

1. Ido Lab spółka z.o.o. Takes steps to ensure the entirely correct operation of the Store, to the extent that results from the current technical knowledge and undertakes to remove any irregularities reported by the Customers within a reasonable time.

2. The Client is obliged to immediately notify Ido Lab spółka z.o.o of any irregularities or interruptions in the functioning of the Online Shop website.

3. The Customer may report irregularities related to the functioning of the Store in writing to the following address: Rynek 60 50-116 Wrocław, by e-mail to the address idolab@idolab.pl or using the contact form.

4. In the complaint, the Client should provide his/her name and surname, correspondence address, type and date of occurrence of the irregularity related to the functioning of the Store.

5. Ido Lab spółka z.o.o. Undertakes, as far as possible, to consider each complaint within 14 days, and if this is not possible, to inform the Client as far as possible during this period when the complaint will be considered.

X. Privacy Policy and Security of Personal Data.

1. The administrator of personal data provided by Clients is Ido Lab spółka z.o.o.

2. The Store undertakes to protect personal data by the applicable law in this regard, in particular by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

3. All information regarding the administrator of personal data, the purposes of personal data processing, the recipients of the data, the period for which the data will be stored and the rights of the data subject are indicated in detail in the Privacy Policy located at https://idolab.pl/pl/content/11-polityka-prywatnosci. By accepting the Terms and Conditions, the Client also declares that he/she has read the Privacy mentioned above Policy and the information clause contained therein within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons about the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

XI. Final Provisions.

1. Any disputes arising between Ido Lab spółka z.o.o. and the Client, who is a Consumer within the meaning of Article 22[1] of the Civil Code, shall be submitted to the competent courts by the provisions of the relevant provisions of the Code of Civil Procedure.

2. A platform for online dispute resolution between consumers and traders at the EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr. The ODR platform is an interactive and multilingual one-stop-shop website for consumers and traders seeking out-of-court dispute settlement concerning contractual obligations arising from an online sales or service contract.

3. Any disputes arising between Ido Lab spółka z.o.o. and the Client, who is not a Consumer within the meaning of Article 22[1] of the Civil Code, shall be submitted to the court in Wrocław

4. In matters not regulated herein, the provisions of the Civil Code, the Act on the Provision of Electronic Services and other relevant provisions of Polish law shall apply.

5. The Ido Lab trademark and all graphic or non-figurative marks, illustrations, images, logos, and any content on the website are https://idolab.pl. They will remain the exclusive property of Ido Lab spółka z.o.o or the respective owner of intellectual property rights. Any total or partial reproduction, modification or use of the above trademarks, illustrations, images, logos or other content on the indicated website, for any reason and on any medium, is prohibited without the express prior written permission of Ido Lab s.r.o. or the respective owner of intellectual property rights.

 

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